Bank of Baroda Introduces Sign Language Customer Support
Bank of Baroda has introduced a video call service with sign language interpreters to make banking easier and more accessible for Deaf customers.
Bank of Baroda has started a new service to support customers who are Deaf and those who have hearing or speech difficulties. This step aims to make banking more easy and accessible for everyone.
Through this new service, customers can connect with the bank using video calls in Indian Sign Language (ISL). Specially trained interpreters will join the video call and help in smooth communication between the customer and bank staff.
The service is available across many platforms, including the bank’s website, mobile banking app, WhatsApp banking, phygital branches, and the chatbot (ADI) on the website. Phygital branches are a mix of physical and digital banking, where customers can visit a branch but use machines, tablets, or video calls to complete their work faster, while staff are still available for help if needed.
When customers choose the video call option, they will get two choices: Video Call with Voice or Video Call with Sign Language. If they select sign language, the call will connect through an interpreter who will assist them in real time.
The service is available from 9:00 AM to 6:00 PM. Customers can use it for general banking questions, help with digital services, information about bank products, and service requests. However, this facility cannot be used for financial transactions.
In simple words, this new service is an important step towards making banking more inclusive and accessible for Deaf people.
